Sigh! I have been struggling and battling with the streamyx issue for many months this year. Imagine you are a world wide web junky and the internet is part of your daily life supporting magic. Having to deal with the on and off service disruption was so irritating and tiresome. To put an end to this problem, I rang '100' of TM for assistance. Been calling for over 10 times and even tried emailing them. The response was prompt and they are quite courteous, even responding to me during weekend. Yet, my persistence still didn't pay off as I continue to be haunted by the abrupt disconnection problem. Streamyx technician did come to solve the problem but none of the solutions help. They have changed the port and reconfigured my modem yet, these have not been helpful. Time were wasted and everyday that passed by reflected how much precious time I've lose. I would have been able to do so much online business had I manage to troubleshoot this problem earlier. Sadly, there seems to be no ending to this problem.
As time goes by, I started to loss faith in Streamyx. I began to go around to search for other broadband packages but none of that are as attractive as TM's Streamyx Package. Felt so confused and out of hope. Some friends suggested that I change the telephone line, so I had my line changed at RM120!! The streamyx service didn't get much better. So definitely not the wire problem. In the end, the technician suggested that I change the modem. It sounds so simple but I know that this is my last option. Amazingly, the technician gave a free ASDL modem for me and tested it on a Sunday - and that completely solved my perennial Streamyx misery. Though I've been venting my frustation and dissapointment at Streamyx, now they have regained my trust and the technician who I called regularly did an impressive job. Streamyx is not that bad afterall!
I've learned so many lessons & tips during this predicament. They are:
- Don't turn on the modem 24 hours
- Don't connect the line to the Modem especially during heavy rain for fear of lightning strike effect
- Changing telephone wire can be good especially if you've been using the same wire for 5-10 years. New wire enable data receive and send faster
- Modem should be changed at least 1-2 years (but this is very depends on the condition of your streamyx performance too)
- Get the technician's personal phone no. and contact him whenever you need help. Build a rapport with him
